We’re happy that you’re happy

The numbers from our annual SCSI's are in, and we couldn't be happier.

When we started doing annual SCSI’s (Swedish Customer Satisfaction Index) in 2012, we were still a very small company. And we knew all of our clients well (that hasn’t changed). But we still wanted an anonymous metric of how satisfied our clients were, and what we could improve on (that hasn’t changed either).

What we found was positive. Really positive. And in fact, the numbers are actually increasingly positive as the years go by. Those of you who know things about CSI’s, have told us 70 is a result to be proud of. This year we got 83.

We’re especially happy about one result this year: the one that indicates how much our clients believe in our ability to deliver on our environmental promises. Perhaps because sustainability has always been an important issue to us, and now it’s finally on everyone’s agenda. Companies are being scrutinized more than ever – and we welcome everything that evolves our industry.

Other news

January 11, 2024
Carbomax has appointed Richard Jansson as new CEO. Richard currently holds the position as President of the business unit Heating Materials at the Kanthal division at Alleima. He has previously held senior positions at Seco Tools and worked as a management consultant.
Change in Carbomax management
September 7, 2023
Carbomax has grown rapidly. In five years, we have doubled our revenue and established ourselves as a supplier of secondary source coal, biocarbon, metals and ferroalloys. The company has also built a distinctly environmental profile. These are developments that we, the board, laud. We are also excitedly looking forward towards continuing this journey.