We’re happy that you’re happy

The numbers from our annual SCSI's are in, and we couldn't be happier.

When we started doing annual SCSI’s (Swedish Customer Satisfaction Index) in 2012, we were still a very small company. And we knew all of our clients well (that hasn’t changed). But we still wanted an anonymous metric of how satisfied our clients were, and what we could improve on (that hasn’t changed either).

What we found was positive. Really positive. And in fact, the numbers are actually increasingly positive as the years go by. Those of you who know things about CSI’s, have told us 70 is a result to be proud of. This year we got 83.

We’re especially happy about one result this year: the one that indicates how much our clients believe in our ability to deliver on our environmental promises. Perhaps because sustainability has always been an important issue to us, and now it’s finally on everyone’s agenda. Companies are being scrutinized more than ever – and we welcome everything that evolves our industry.

Other news

Change in Carbomax management
September 7, 2023
Carbomax has grown rapidly. In five years, we have doubled our revenue and established ourselves as a supplier of secondary source coal, biocarbon, metals and ferroalloys. The company has also built a distinctly environmental profile. These are developments that we, the board, laud. We are also excitedly looking forward towards continuing this journey.
Predicting the future market
June 8, 2023
There has been a lot of talk about a bear market lately. But if we zoom in specifically on our little slice of the market, on the metallurgical industry, you rather see a stabilization lately. And the producers of raw materials we've spoken to are actually cautiously optimistic.